Principles of Business Administration Certificate Level 2 (Online) (TQUK) Adult Employer Training

Unit 1: Principles of providing administrative service. This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management. This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand employer organisations. This unit will provide an understanding of different organisational structures and the organisational environment.

Unit 4: Understand communication in a business environment. This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.

Unit 5: Principles of developing working relationships with colleagues. This unit explores the principles of effective team-working and how to 'buddy' a colleague.

Unit 6: Exploring social media. This unit covers the opportunities and threats associated with using social media and the application of social media within a business.

Unit 7: Safe use of online and social media platforms. This unit covers the safe use of social media platforms, how to adopt appropriate security methods to safeguard your systems and data, threats on the internet and how to protect your online devices from online security attacks and fraud. This unit will also cover the implications of entering personal information onto social media sites and the legal measures that address the protection of data.